1. Cancellation by Buyers:
– Buyers can cancel an order before it is confirmed and processed by the seller.
– To cancel, go to the order history in your account, select the order, and follow the cancellation
process.
2. Cancellation by Sellers:
– Sellers reserve the right to cancel an order in case of unforeseen circumstances, stock
unavailability, or other valid reasons.
– Sellers must communicate the cancellation promptly and process a full refund to the buyer.
3. Refund for Cancellations:
– If a cancellation is initiated and confirmed by either the buyer or the seller, a full refund will be
issued to the buyer.
4. Cancellation After Processing:
– Once an order is confirmed and processed, cancellations may not be possible. In such cases,
the standard refund policy will apply.
5. Communication of Cancellation:
– PaaO will notify both parties (buyer and seller) of order cancellations and refunds through the
provided contact information.
6. Non-Refundable Products/Services:
– Some products or services may be non-refundable. Sellers will clearly indicate such items on
their product or service listings.
