1. Eligibility for Refund:
- Refunds are processed in accordance with the terms and conditions agreed upon between the buyer and the seller.
- Buyers are eligible for a refund if the product or service received is significantly different from what was described by the seller.
2. Requesting a Refund:
- To request a refund, buyers must contact PaaO customer support within 3 working days of receiving the product or service.
- Provide relevant details, including order number, description of the issue, and any supporting documentation.
3. Inspection and Approval:
- PaaO will review refund requests to ensure they meet eligibility criteria.
- If approved, PaaO will initiate the refund process, and the amount will be credited back to the original payment method.
4. Refund Timeframe:
- Refunds may take 1 weeks to process, depending on the payment method and banking institutions involved.
Cancellation Policy
1. Cancellation by Buyers:
– Buyers can cancel an order before it is confirmed and processed by the seller.
– To cancel, go to the order history in your account, select the order, and follow the cancellation
process.
2. Cancellation by Sellers:
– Sellers reserve the right to cancel an order in case of unforeseen circumstances, stock
unavailability, or other valid reasons.
– Sellers must communicate the cancellation promptly and process a full refund to the buyer.
3. Refund for Cancellations:
– If a cancellation is initiated and confirmed by either the buyer or the seller, a full refund will be
issued to the buyer.
4. Cancellation After Processing:
– Once an order is confirmed and processed, cancellations may not be possible. In such cases,
the standard refund policy will apply.
5. Communication of Cancellation:
– PaaO will notify both parties (buyer and seller) of order cancellations and refunds through the
provided contact information.
6. Non-Refundable Products/Services:
– Some products or services may be non-refundable. Sellers will clearly indicate such items on
their product or service listings.
